Privacy Policy

1. Introduction

Welcome to The Honest Plank. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Who We Are

We are The Honest Plank, based in Nottingham, United Kingdom. We are the "controller" of your personal data.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at:

• Email: [Insert Your Support Email Address]

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: First name, last name, or username.

• Contact Data: Billing address, delivery address, email address, and telephone number (essential for courier delivery updates).

• Financial Data: Payment card details (processed securely by our payment providers; we do not see or store your full card number).

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

• Technical Data: IP address, browser type and version, time zone setting and location, and operating system.

• Usage Data: Information about how you use our website.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Performance of Contract: To process and deliver your order, manage payments, and collect money owed to us.

• Legitimate Interests: To run our business, prevent fraud (crucial for high-value transactions), and improve our website and customer service.

• Legal Obligation: To comply with a legal or regulatory obligation (e.g., tax reporting).

5. Sharing Your Personal Data

We do not sell your personal data. However, we may share your personal data with the following trusted third parties for the purposes set out above:

• Service Providers: Wix.com (our website hosting and e-commerce platform) and Shippo (our shipping management platform).

• Payment Processors: Wix Payments, PayPal, or Stripe (to securely process your payments).

• Delivery Partners: We share your name, address, and phone number with couriers (such as Royal Mail, UPS, FedEx, or DHL) strictly to ensure your order is delivered safely.

• Marketing Platforms: If you have opted in, we may use tools (like Wix Automations or Google/Meta advertising) to show you relevant products.

6. International Transfers

Some of our external third parties (like Wix or Shippo) are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented, such as specific contracts approved for use in the UK (Standard Contractual Clauses).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at [Insert Your Support Email Address].

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.